Recurring Unauthorized Parking? Start With a Property Parking Plan

When unauthorized vehicles repeatedly occupy resident or customer spaces, a clear parking plan can help management respond consistently. ParkPro works with property owners and authorized managers to review signs, scheduled lot checks and authorized towing arrangements.

Tell us what is happening

Include the full property address, approximate parking-space count and your role. Describe the problem and when it usually occurs: visitor overflow, spaces used by a neighboring business, vehicles in restricted areas or repeated unauthorized parking. Existing signs and a simple map can help explain the layout.

Agree on the service area and rules

Identify the parking areas the owner controls, the people allowed to park and the restrictions management wants to apply. Review sign wording and placement, communication with residents or guests, and the contacts authorized to approve action. Coverage, schedules and account terms are confirmed before service begins.

Choose a practical check schedule

Scheduled lot checks are available. Discuss the recurring problem with ParkPro and agree on the areas and times to review. The plan should explain how observations are documented and how a possible violation is handled. Lot checks do not provide continuous security coverage or a guaranteed response time.

Ask about passes or paid parking

If the property needs resident, guest or staff passes, discuss eligible vehicles, valid areas, pass limits and driver support. For paid parking, first review which spaces may be offered, approved hours and rates, fees, payouts and refund arrangements. Available features depend on the selected system; an inquiry does not activate a parking account.

Use the right contact route

Owners and authorized managers can request a property parking plan or call 833-215-0447. ParkPro welcomes inquiries across current Hanover Wrecker Service and ACT Roadside Assistance service areas.

Residents can report recurring parking problems here. A resident report does not authorize towing or guarantee a patrol visit. For an existing towing matter, follow the property’s posted instructions or call dispatch.